Delivery Policy

Standard Delivery

Standard Delivery costs £6.95 for all UK orders. A bulky item surcharge may apply on some heavier items. Please refer to our Bulky Item details. Our estimated delivery time is 1-3 working days for items in stock.

Next Day Delivery/Dispatch Time

Orders placed before 1pm on Monday – Thursday will be packed and shipped on the same day for next day delivery (for in stock items). However during busy periods your order may not be shipped until the following day so please allow 1-3 working days for dispatch.

If your order is placed on a Friday, it will be dispatched on Monday. We have no control over the warehouse and how the order will be stored over the weekend, therefore to keep the products at a safe temperature we will dispatch the order on Monday unless it’s a Bank Holiday, then the order will be shipped on the next full working day.

Bulky Item Surcharge

On larger items such as a 50 litre bag of soil, the item will incur a additional £2.50 Bulky Item charge per Item. This will automatically be added on top of the standard delivery rate.

If the size/weight exceeds what our courier allows, an alternative delivery method may be used. Unfortunately this means an additional charge will be incurred but we will contact you prior to the order being processed.

Plain Packaging

All orders are packed discreetly in plain packaging ensuring safe delivery and discretion.

Out Of Stock

If items from your order are out of stock we may offer a replacement. We will contact you and if we are unable to find a suitable solution, we will issue you a full refund.

Where Is My Order?

If you have not received your order within 7 working days, contact sales@go2hydro.co.uk and please provide your order details:

Full name
Order Number
Date order was placed

Damaged or Faulty Goods

If your has been damaged during transit, please see our Returns Policy.